About Abby Care

Our mission is to redefine care for the most vulnerable. The healthcare system is failing the underserved. We are transforming the healthcare experience for low-income families through cutting edge technology and operations. Abby Care is a leading provider of home health services, dedicated to delivering compassionate, patient-centered care to families and individuals in the comfort of their homes.

What makes us the home health provider of the 21st century:

• Digital health integrations - We innovate to give our clinical teams superpowers. We build technology to decrease clinical administrative work and to improve the measurement of health outcomes.
• Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
• Family training and support - We believe that family care is key to a patient's wellbeing and health. Our care model incorporates family support into care plans.

The Role

We’re looking for a mission-driven and visionary Product Manager to join our team. You'll report to the Head of Product. In this role, you’ll lead some of our most impactful initiatives—crafting seamless user experiences and driving meaningful outcomes for the most vulnerable families in our care. Your work will shape the future of how care is delivered and how our teams operate as we scale.

This is an in-person hybrid position based in San Francisco, CA, with the expectation to be in office 3-4 days a week.

Key Responsibilities:

• Own the product development process. From concept to launch, you'll build product features through their entire lifecycle and release solutions that transform patient care. You’ll blend user needs, analytics, and company goals to define and execute a product strategy that has lasting impact—leveraging AI where it enhances personalization, efficiency, or decision-making.
• Reinvent new product standards. You’ll analyze gaps in our existing operations to iterate on our features or uncover new opportunities for product improvements that will help Abby scale to serve more families. You’ll use AI and automation where helpful to support faster learning and smarter iteration.
• Champion the voice of the user. You’ll drive user research studies to understand the needs and experiences of our families, combining qualitative insights with AI-powered tools to design meaningful, user-centered care experiences.
• Influence across teams. You’ll work closely with engineering, expansion, clinical, and operations teams to ensure our product roadmap aligns with company objectives, and act as a liaison to support seamless product adoption.

Who You Are

• You have at least 2-4 years of experience in product management or product design in a technical environment, working with cross-functional teams to drive product vision, define requirements, and guide teams through key milestones.
• Bonus points if you worked in healthcare or similar industries
• Bonus points if you have been at a fast-paced startup or company, especially complex-ops driven companies requiring boots-on-the-ground
• You bring deep user empathy and a passion for uncovering real-world challenges through direct research with users. You use these insights to design thoughtful, first-principles-driven solutions that truly serve users' needs.
• You’re inspired by complex customer problems and able to manage high amounts of ambiguity to deliver end to end product experiences spanning not just features but also emails, comms, and product support.
• You’re a self starter who’s thrilled about getting in the weeds to gain context and have extreme hustle. You’re able to think on your feet, overcome challenges, and inspire your teammates to do the same.
• You have a deep affinity for data-driven experimentation, including hypothesis generation, A/B testing, and results analysis.

Our Value Prop to You

• Compensation with annual bonus plan, company equity, and benefits.
  • Our builders are a critical part of our team, and we strive to reflect this through ownership and pay. The base salary for this role is in the range of $130-$160K and will be determined by the candidates’ experience and qualification.
• Create life-changing impact for millions
  • The work you do will have an immediate and significant impact on millions of lives. Low-income families are often turned away from care and treated with little respect in healthcare. You’re fired up to flip this narrative!
• Environment for growth and learning
  • You will have the opportunity to *build the next category-defining company* with a tight-knit team, drive great impact, and gain exposure to all functions of the company. Here, you can flex multiple realms of your skills and creativity.
• An energizing, compassionate team
  • Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense. We’re serious about our goals and move fast to deliver.
• Supporting your wellbeing - We provide benefits to allow you to do your best work:
  • Competitive medical, vision, dental, 401K, and life insurance plans.
  • Unlimited paid-time-off (PTO), 10 paid holidays, and paid parental leave. We want you to rest as hard as you work.
  • Paid company off-sites, meetups, and team bonding events. You’ll get to see everyone outside of their Zoom box.