About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

The candidate must be willing to work on weekends and have 2 days off on the weekday. Exact hours will be discussed during the Final Interview. Target Start Date for this role is the end of March 2026.

We are looking for a compassionate and highly organized Family Care Associate (FCA) to serve as the frontline point of contact for families. This role focuses on providing exceptional customer support through phone calls, text messages, and email while ensuring that parent concerns and requests are effectively communicated to the broader team.

The ideal candidate has strong customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. While healthcare experience is a plus, we are primarily looking for someone who can connect with families in an empathetic and professional manner.

Key Responsibilities:

• Serve as the primary point of contact for parents via phone, text, and email

• Provide timely, empathetic, and professional responses to parent inquiries and concerns

• Handle inbound calls and follow-ups (approximately 180 calls per month)

• Coordinate and communicate parent requests, feedback, and updates with the internal care team

• Maintain accurate documentation of interactions and updates in internal systems

• Ensure parents receive clear information and support throughout their experience

• Manage multiple conversations and tasks simultaneously while maintaining a high level of service

The Requirements:

• 3+ years of customer service background (required)

• Proven experience handling phone-based customer interactions

• Excellent verbal and written communication skills

• Neutral or easily understandable accent preferred

• High level of empathy and ability to communicate with care and patience

• Strong multitasking and organizational skills

• Comfortable working in a fast-paced, communication-heavy role

• Experience using Salesforce or similar CRM platforms is a plus

• Healthcare experience is a plus but not required

Our Values:

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.