The Problems You’ll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow.

Expanding into Luxembourg is a key part of Carta’s broader global expansion strategy. For Carta Lux Sarl, whose “Specialised PFS” licence is currently pending CSSF approval, we are looking to bring in a Head of Registrar & Transfer Agency. Reporting to the Authorised Manager responsible for the Operations. We consider ourselves as a tech company, which means that we use our own software. You should be able to solve the problem of manual processes vs productised functions and this with the help of our R&D team.

Your responsibilities:

• Heading up the TA department, supervising the Shareholder Service function as key contact for client/investor or inter-departmental queries arising.
• Analyse and perform investor account opening as well as periodic AML-KYC review and ensure the accounts are compliant with local regulations and policies.
• Actively participate to improve AML-KYC processes.
• Actively involved in the investor related product roadmap (in conjunction with the R&D team).
• Being the first point of contact for any question in relation to the TA department.
• Review and clearing of the daily hits.
• Managing capital calls, distributions, payments and investor inquiries.
• Maintaining comprehensive investor registers.
• Supporting regulatory filings and contributing to ad hoc projects.
• Staying up to date with local laws and regulations.
• Escalate, when appropriate, any matters to the RC.

The Team You’ll Work With

• Partner with the Authorised Manager responsible for the Operations in Luxembourg and UK/EU TA/Compliance Team - as Carta continues to expand its market presence, it is crucial to have a dedicated staff to provide the right support to our clients and to the local Management team.
• Driving Operational Efficiencies - you will play a vital role in driving operational excellence within the Lux office. You will also be working on getting processes productised, this in close collaboration with the R&D team. By being the key coordinator of our TA department, identifying areas for improvement, and implementing best practices, you will optimize our operations, enhance the customer/investor experience and ensure seamless execution while ensuring compliance with local laws and regulations. This will include coordination and liaison with both internal and external parties.
• Facilitating Communication and Collaboration - you will act as a liaison between the clients/investors and various stakeholders, both internal and external, fostering transparent and timely communication. By facilitating cross-functional collaboration between different departments, you will also ensure alignment and coherence in executing the global strategy.

About You

• Minimum of 6 years of Client Services experience in a Transfer Agent environment with a strong understanding of the Alternative market.
• Strong technical expertise in AML-KYC.
• Demonstrate effective control and supervision work.
• Excellent communication and interpersonal skills.
• Ability to work in a fast paced environment.
• Excellent analytical and problem-solving skills.
• Customer Service experience.
• English spoken and written. Any other language is a plus.
• Team player.