Job Description:

About the Role

Support the privacy department by processing release of information (ROI)
requests and assist in the day-to-day operations.

Responsibilities:

• Process and fulfill requests for PHI from patients, insurers, and other authorized parties.

• Provide excellent customer service to requestors with timely and professional responses.

• Ensure all record requests are properly documented and stored in accordance with applicable laws and regulations.

• Verify the identity of requestors and maintain confidentiality of PHI.

• Maintain accurate and up-to-date records of PHI disclosures, requests, and denials.

• Monitor and track PHI requests through the ROI system.

• Assist in the development and maintenance of databases and systems to track PHI disclosures.

• Participate in special projects and initiatives related to privacy and data protection.

• Collaborate with cross-functional teams to develop and implement privacy-related projects.

• Assist in updating privacy policies and procedures to ensure compliance with relevant laws and regulatory requirements.

• Participate in privacy incident investigations by documenting the details and gathering additional information and artifacts as needed.

• Maintain current knowledge related to applicable statutes, regulations, and standards necessary to perform the job.

Requirements:

• Bachelor’s Degree

• 2+ years of relevant experience in Healthcare, Release of Information (ROI), or Privacy

• Prior experience or familiarity with EHR systems

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$66,000 - $90,000

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.