Job Description:

About the Role

The TA Operations Manager plays an integral role in Talent Acquisition at Cityblock Health, supporting talent acquisition operations. The TA Ops Manager supports the Head of TA with key metrics and reporting frameworks, system integrations roll out, and utilization. He/she also supports TA projects with a focus on process improvement and maintaining a level of excellence across our TA solutions, along with a strong focus on Employer Brand. He/she works as part of a high performing team, with recruitment responsibilities across all departments and locations.

Responsibilities

• Identifies and creates solutions to scale and refine talent acquisition coordination and other TA Operation related areas; understands and evolves current processes to drive efficiencies.

• Develops tools, templates, and process documentation that aids in delivering the best experience for candidates, recruiters, and hiring teams.

• Manages the configuration and optimization of the applicant tracking system (ATS) Workday and other TA tech stacks.

• Supports the rollout of Cityblock’s Employer Brand, talent acquisition engagement initiatives, and thinks creatively to support the creation of new TA branding opportunities .

• Help operationalize our Internal MobilityProgram.

• Partners with the Head of TA to define and implement reporting frameworks to evaluate the effectiveness of our hiring strategy and processes.

• Assists in onboarding new systems and platforms, as the need arises.

• Performs regularly scheduled process and system audits to ensure consistency and accuracy.

• Manages talent acquisition templates, assets and operational processes, including offer letters, employment agreements, and background checks. Partners with legal and employee relations to ensure accuracy.

• Provides support for all aspects of future internship programs including project management and programming, high volume interviewing, intern manager training, and recruitment.

• Resolves escalated issues concerning recruiting tools, systems, and operational processes for internal and external clients.

• Identifies and reports recruiting process gaps and informs TA leadership with proposed solutions to reduce those gaps.

• Participates in projects and initiatives to support the Talent Acquisition Team.

• Serves as the liaison between TA, Legal & HR on matters concerning immigration/work visas and independent consultant contracts.

• Manages Invoice Processing and Procurement for Talent Acquisition.

• Contributes to broader HR operations initiatives and projects as requested

• Supports system roll outs and implementation, development and roll out of manager training, and supports with communicating system updates to the business.

Requirements for the Role

• Bachelor’s degree in Human Resources or equivalent work experience.

• Minimum 8-10 years’ experience in talent acquisition operations or recruiting; to include improving TA processes and systems.

• Minimum 5 years’ experience in a progressive recruiting function; to include previous full life cycle recruiting experience

• Experience implementing and maintaining ATS systems.

• Adept at the use of Google Suite, including the ability to perform data analysis using vlookups, pivot tables, and formulas.

• Attention to detail and ability to create and maintain TA processes.

• Excellent time and task management skills, with the ability to prioritize, multitask, and work under shifting deadlines in a fast-paced environment.

• Experience taking end-to-end ownership of projects and programs and driving results with a strong sense of efficiency, accuracy, follow-through, and confidentiality.

• Demonstrated ability to manage multiple projects and programs with a strong ability to partner with and influence cross functional stakeholders.

• Exceptional organizational and follow-through skills

• Ability to interface with all levels of the organization, including senior management and executives

• Excellent communication and presentation skills

• Passion for improving recruiting operational excellence and demonstrates curiosity for staying on top of current trends and best practices.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$99,368.00 - $159,850.00 Annual

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.