Job Description:

responsible for pre-visit preparation (e.g., getting member consents, rooming), procedural assistance and post-visit follow-up (e.g., care coordination for medical record requests, diagnostic tests, specialty referrals). Other responsibilities include support of quality and preventative health efforts, and the role may assist with operations, including inventory support.

This role is not a typical Medical Assistant role, because at Cityblock we go above and beyond to meet our members where they are at.

Responsibilities

• Patient Engagement & Scheduling: Schedule, confirm, and reschedule appointments; manage hard-to-reach members; and coordinate follow-up visits and transportation.

• Clinical Support & Intake: Assist providers during visits, collect external provider information, and perform pre-visit tasks including chart preparation and medical record requests.

• Direct Patient Care: Check-in and room members, obtain vitals and medical history, complete clinical documentation, draw labs, administer vaccines, perform EKGs, and assist with other procedures. Provide care in various community settings (home, SNF, shelter, hospital).

• Post-Visit & Follow-Up: Complete post-visit workflows, coordinate follow-up care (e.g., diagnostic tests, referrals), communicate normal test results, and address member needs promptly.

• Operational Support: Manage daily clinic tasks, utilize healthcare platforms for documentation and communication, participate in morning huddles, and assist with training new Medical Assistants.

Requirements

• High School Diploma or equivalent.

• Registered and/or Certified Preferred

• 1+ years of clinical operations experience (Pediatrics, Urgent Care, or Primary Care preferred).

• Proficiency in phlebotomy, EKG, and vaccine administration.

• Comfortable with manual and digital blood pressure

• Comfortable with telemedicine and virtual care platforms, demonstrating strong telephone and text etiquette.

• Experienced with scheduling platforms and electronic health record (EHR) systems for accurate documentation and data collection.

• Knowledgeable in Trauma-Informed Care principles.

• Strong problem-solving skills, adaptable to change, and able to work independently in a fast-paced environment.

• Possesses a growth mindset and ability to offer creative solutions to optimize patient care.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$22.00 - $25.00

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid -19 Vaccine - Please Read:

Cityblock requires individuals hired into in-person, member-facing positions to provide proof that they have received the COVID-19 vaccine.

The requirement is based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such exemption requests are subject to review by Cityblock on a case-by-case basis and approval is not guaranteed.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.