About Us

Console gives IT teams trainable AI agents that can handle support requests directly in Slack, without needing a human-in-the-loop. Today, Console can automate 45-70% of the work that a tier 1 IT support agent would otherwise have to do, including things like: managing app access, password/MFA resets, laptop troubleshooting, IT Q&A, onboarding/offboarding, and more.

You can think of Console as the control panel for your entire organization. It plugs into all of your systems, understands all of your corporate policies & rules, and has the permissions to unblock employees in real time. To start, we're focused on solving IT use cases, but see a massive opportunity to automate internal support and operations across multiple departments (HR, legal, finance, etc).

Other reasons to join Console:

• Product market fit: while still early, we're seeing incredible pull from our early customers (Calendly, Bloomerang, and many others). Now is the perfect time to join: right at takeoff

• Massive market with slow-moving incumbents: we've done bake-offs with all of our competitors, and won every time. Our goal is to replace ServiceNow in the enterprise

• Well funded by Thrive Capital (investors in OpenAI, Stripe, GitHub, etc), SV Angel, Jack Altman, and other Tier 1 Startup founders

• World-class team: our founders are second-time founders, and the entire team is made up of ex-founders and ex-startup engineers

• Compensation: we pay in the top 10% of early stage startups in SF

About the role

We have gone from 0 to 1 and built a product that IT teams love. We've never lost a bake-off with a competitor, and have an exceptionally high POC-to-contract conversion rate. Now, we are looking for someone to help us go from 1 to 100. You'll be the first person on our GTM team, and work directly with the CEO on content creation, website, messaging, SEO, paid marketing and data-driven marketing -- a lot of everything.

In this role, you'll have significant autonomy to experiment and build a data-driven growth engine. You'll spend time understanding about the product & market, and trying out-of-the-box experiments in a traditionally very boring market. We see a lot of potential to reach customers in unique ways that incumbents would never attempt.

This role is based in San Francisco, CA. We prefer working in-person and offer relocation assistance to new employees.

Requirements

• 3+ years of experience at a high-growth startup, venture capital, management consulting, or similar field

• Strong problem-solving and creative thinking abilities with experience tackling out-of-the-box challenges

• Proactive and execution-oriented - you operate autonomously and have a get it done mentality

• Excellent communication and collaboration skills, you can effectively lead projects across teams and stakeholders

• Familiarity with AI tools (ChatGPT, Claude, etc) and automation tools like Zapier, Clay, Framer, Google Ads, etc (or willingness to learn).

Benefits

• Comprehensive health, dental, and vision insurance

• Unlimited PTO

• 401(k)

• Lunch provided daily in office

• Career growth opportunities within a fast-growing AI company