Senior Operations Manager

About the Role:

We’re seeking a Senior Operations Manager to drive end-to-end execution of our most critical platform programs.

You’ll sit at the intersection of Product, Engineering, Support, Legal, Finance, and Operations, owning everything from program strategy to post-launch optimization. Your work will directly shape the seller and buyer experience at scale—ensuring every transaction on our platform is fast, fair, and frictionless.

If you thrive in fast-moving environments, love solving high-impact operational puzzles, and care deeply about customer trust, this role is for you.

What You’ll Do:

Own and Scale Marketplace Operations Across the Collector Ecosystem

• Take ownership of key systems, programs, and processes that power the collector experience—spanning buyers, sellers, and internal teams.
• Be the operational voice in product development—ensuring what we build works at scale for collectors and internal teams alike.
• Continuously improve the systems that support end-to-end marketplace health—from transaction quality to financial accuracy to support readiness.

Bridge Strategy with Execution

• Drive clarity across teams by maintaining program plans, stakeholder maps, and decision logs.
• Ensure Finance, Legal, and Support are engaged early and stay aligned throughout each program lifecycle.
• Represent Operations in product planning discussions to make sure we build what scales.

Launch with Confidence

• Lead rollouts end-to-end, including training, support documentation, internal comms, and external messaging.
• Establish clear policies and operational protocols for each program launch.
• Identify and mitigate potential failure points before they impact the user experience.

Monitor, Optimize, Repeat

• Track program KPIs—CSAT, payout failures, resolution times, issue volume, and usage metrics.
• Build structured feedback loops with CX, Support, and users to inform future improvements.
• Work with Product and Ops to prioritize optimizations based on impact.

Required Experience & Skills:

• 5+ years in program management, business operations, or marketplace enablement
• Experience with payouts, risk management, or operational finance a strong plus
• Strong familiarity with ecommerce and/or consumer marketplace ecosystems
• Strong stakeholder communication, with the ability to influence without authority

In NYC, the salary range for this position is $155,000- $193,000, which represents base pay only and does not include short-term or long-term incentive compensation. In Los Angeles, the salary range for this position is $140,000- $175,000. The listed salary ranges are specific to NYC or Los Angeles and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers