Supervisor, Accounts Payable (Vendor Master Data)

The Role

Fanatics is seeking a Supervisor for our Vendor Master Data Team — a strategic, customer-focused leader who thrives in a fast-paced and dynamic environment.

The ideal candidate will be highly organized, deadline-driven, and capable of ensuring adherence to support agreements while guiding a team toward operational excellence. In this role, you will play a pivotal part in shaping and enforcing policies, developing standard procedures, and implementing best practices that enhance both team performance and overall function efficiency.

What You’ll Do:

Team Leadership & Support:

• Provide leadership, guidance, and mentorship to direct reports, fostering a culture of collaboration, continuous learning, and professional growth.

• Oversee the onboarding and training of new team members, ensuring they gain a clear understanding of systems, processes, and internal controls.

Vendor Support Leadership

• Manage the team’s shared email inbox, ensuring timely and accurate responses to inquiries from suppliers and internal business partners.

• Oversee the vendor setup process, ensuring all records are accurate, complete, and processed within established SLA timelines.

• Review and approve vendor creation and change requests, verifying compliance with internal standards and proper workflow protocols.

• Prioritize and assign incoming vendor requests to appropriate team members, ensuring efficient resolution in line with SLA requirements.

• Collaborate with cross-functional teams to investigate and resolve vendor-related issues promptly and effectively.

• Review and approve employee expense reports submitted via Concur, ensuring accuracy, policy compliance, and proper documentation for all expenditures.

• Ensure expense reports are processed within designated SLAs to maintain seamless accounts payable operations.

Customer Service & Issue Resolution:

• Respond to inquiries from internal stakeholders and external vendors with accuracy, professionalism, and in alignment with established SLA commitments.

• Investigate and resolve invoice and payment discrepancies by conducting thorough research and collaborating with relevant teams to ensure timely resolution.

Policy, Compliance & Documentation:

• Ensure all accounts payable activities comply with internal controls, corporate policies, and regulatory requirements.

• Develop, update, and maintain standard operating procedures (SOPs), process documentation, and training materials to support consistency and compliance.

• Offer ongoing guidance to AP team members on policy compliance and escalate complex or high-risk issues to the appropriate stakeholders as necessary.

Process Improvement & Reporting:

• Proactively identify and recommend opportunities to automate processes, improve operational efficiency, and reduce costs.

• Partner with other Corporate Accounting teams to share insights and implement best practices across functions.

• Assist in the preparation of AP reports and dashboards to track team performance, highlight trends, and identify potential process bottlenecks.

System Support & Implementation:

• Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) for Oracle Fusion ERP implementations and enhancements, ensuring functionality aligns with business requirements.

• Troubleshoot and resolve system-related issues affecting accounts payable processes, collaborating with technical teams as needed to ensure timely resolution.

What We're Looking For:

• Bachelors in Accounting, Finance, or other applicable business degree preferred

• 5-7 years of experience, including 1-3 years in a supervisory role

• 1-3 years of experience as a team lead or supervisor

• 1-3 years of experience working in a Vendor Support position preferred

• Proven ability to lead and develop teams by setting clear performance expectations, managing workload distribution, and fostering a collaborative environment.

• Strong understanding of accounting principles, finance processes, and financial statements.

• Excellent analytical, organizational, and problem-solving skills, with the ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment.

• Proficient in Microsoft Office Suite, with advanced Excel skills for data analysis and reporting.

• Hands-on experience with Oracle Fusion ERP, including system navigation and process optimization.

• Familiarity with Jira Service Management (Jira-JSM) is preferred.

• Demonstrated ability to document, analyze, and improve business processes; certification in process optimization (e.g., Six Sigma Green Belt) is a plus.

• Strong verbal and written communication skills, with the ability to collaborate effectively across teams and with external partners at all levels.

• Posting Date 09/09/2025, 08:17 PM
• Locations 8301 Cypress Plaza Dr, Jacksonville, FL, 32256, US (On-site)
• Job Schedule Full time
• Regular or Temporary Regular