Job Title: Redemptions Associate
Department: Autograph & Relic Operations
Location: Sunnyvale, TX
Reports To: Redemptions Supervisor or Inventory Operations Manager

Position Overview

The Redemptions Associate plays a vital role in supporting end-to-end fulfillment operations within the Autograph and Relic department, with a specialized focus on redemption program execution. This position is responsible for inventory transactions, order fulfillment, product inspection, and quality control activities associated with redemptions, backorders, and autograph processing.

This is a hands-on, executional role requiring a high degree of attention to detail, operational agility, and cross-functional collaboration with internal stakeholders across Inventory, Production, and Quality teams.

Key Responsibilities

• Execute redemptions processes in accordance with published subject lists, including inventory moves and transaction recording in Oracle.
• Develop and maintain Sticker & Sign-On assessment sheets using up-to-date Subject Lists.
• Receive, inspect, and stage product for autograph sessions, ensuring compliance with established quality standards.
• Perform product inspections on both signed and unsigned cards, escalating discrepancies or quality issues.
• Manage the receipt and documentation of daily signing events; update internal tracking and communicate status across functions.
• Support creation and distribution of redemption fulfillment lists, leveraging existing templates and distribution groups.
• Handle physical preparation, packaging, and shipment of sketch cards, including inbound quality checks from artists.
• Assist in daily redemptions fulfillment operations, including packaging, encasement, sticker application, and light assembly work.
• Participate in routine and ad hoc inventory cycle counts, supporting reconciliation efforts across memorabilia and autographs.
• Ensure timely and accurate data entry within ERP and inventory management systems.

Qualifications & Skills

• Associate’s degree required; Bachelor’s degree preferred.
• 1–2 years experience in inventory, fulfillment, or operations roles preferred, particularly in consumer products or collectibles.
• Working knowledge of ERP systems (Oracle preferred) and inventory management tools.
• Strong organizational and documentation skills with keen attention to detail.
• Ability to execute physical tasks such as lifting, packing, and assembling product on a regular basis.
• Demonstrated ability to follow SOPs and maintain high-quality standards under tight deadlines.

Preferred Attributes

• Familiarity with collectibles, trading cards, or specialty product manufacturing is a plus.
• Experience working in high-volume fulfillment or redemptions environments.
• Excellent interpersonal communication skills for cross-functional coordination and daily updates.

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