At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role overview

You will be responsible for assisting with the planning and executing on-site retail offerings for several golf events as well as assisting with retail operations at wider international events and competitions. The expectation of the role is to ensure first class end-to-end execution, driving sales, growth, upkeeping the highest of standards and elevating fan shopping experience.

How you will make an impact:

• Reporting to the Director of Golf, assist with all aspects of the retail offerings on-site at golf events
• Support with retail operations at venue stores for key partner events, including leading on satellite offerings
• Work collaboratively with Logistics, IT and Warehousing colleagues to ensure event schedules are adhered to and all required operational aspects are being delivered
• Ensure event stock credibility with detailed inventory management
• Working with the wider team, ensure every event is set up for success, covering off all key operational tasks that make a store function
• Assist with the setup and hiring of event staff, and, at times, take the lead for temporary staff on the ground ensuring maximum efficiency for successful shop trading
• Complete a number of administrative tasks required to effectively execute events
• Lead on the accreditation operations for set events
• Lead on the management of all retail peripherals at events
• Lead on collation of event expenses, including travel and subsistence
• Ensure the execution of core operational policies and procedures to enhance productivity and customer service
• Familiarise yourself with all event setups and timelines, including contractor relationships and make suggestions for continuity and efficiencies.
• Ensure compliance with safety and security standards, including the presence of any must-have documentation and handle emergency situations as needed
• Report on event performance both quantitatively and qualitatively through the use of sales data, observations and creation of fan surveys.
• Provide feedback and recommendations on how each event execution can be improved operationally
• This is a hands-on role, and the successful candidate will be expected to be present at the event, including the build and de-rig phases.
• The job duties list is not exhaustive and the position- holder will be required to undertake such tasks as may reasonably be expected within the scope / level of the role.
• You may also be required to work additional hours supporting wider events and ‘hot markets’. This may involve weekend, late-night working and time away from home.
• 1 year+ experience working with major sport governing bodies and/or major event retail programs.
• Experience of managing a team on the ground at events desirable
• Visual Merchandising and store layout planning experience desirable
• Project management and retail operations experience desirable
• Highly organised and comfortable managing more than one project simultaneously.
• Able to think on your feet and problem solve.
• Able to travel globally for prolonged periods including weekends.
• Can-do attitude with a relentless work ethic and willingness to learn
• Live and breathe the Fanatics Events’ Team values and culture, but be able to grow and develop them.
• Strong team player
• Full, clean driving license desirable

What you bring to the team:

• 1 year+ experience working with major sport governing bodies and/or major event retail programs.
• Experience of managing a team on the ground at events desirable
• Visual Merchandising and store layout planning experience desirable
• Project management and retail operations experience desirable
• Highly organised and comfortable managing more than one project simultaneously.
• Able to think on your feet and problem solve.
• Able to travel globally for prolonged periods including weekends.
• Can-do attitude with a relentless work ethic and willingness to learn
• Live and breathe the Fanatics Events’ Team values and culture, but be able to grow and develop them.
• Strong team player
• Full, clean driving license desirable

What’s in it for you:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.

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You will be responsible for assisting with the planning and executing on-site retail offerings for several golf events as well as assisting with retail operations at wider international events and competitions. The expectation of the role is to ensure first class end-to-end execution, driving sales, growth, upkeeping the highest of standards and elevating fan shopping experience.