Key Responsibilities

• Lead configuration, deployment, and ongoing support of Manhattan WMS (WMOS/Active) and related fulfillment systems across multiple distribution centers.
• Provide hands-on production support, including troubleshooting, root cause analysis (RCA), and resolution of system, integration, and inventory-related issues.
• Configure and maintain core WMS components, including master data, putaway strategies, allocation rules, wave templates, RF transactions, and system controls.
• Support and optimize inbound, outbound, and inventory workflows, ensuring alignment with operational processes and throughput goals.
• Install, configure, and maintain Manhattan platform components (e.g., MIP, MDA, WMS, MMC), including environment setup, monitoring, and system health checks.
• Build and support integrations with Warehouse Control Systems (WCS), Warehouse Execution Systems (WES), and Carrier Management Systems (CMS), including message queues, APIs, and middleware coordination.
• Partner with automation vendors and internal teams to support MHE integrations (e.g., robotics, sortation systems), ensuring reliable execution flows.
• Implement and support CI/CD pipelines, environment refreshes, system upgrades, and database configurations.
• Monitor system performance using tools such as Grafana and alerts frameworks, and proactively address issues impacting fulfillment operations.
• Collaborate with business, operations, and engineering teams to resolve issues, improve system performance, and enhance fulfillment capabilities.

Qualifications & Experience

• 5+ years of software engineering or techno-functional experience in warehouse management and fulfillment systems.
• Strong hands-on experience with Manhattan WMS (WMOS and/or Active), including configuration, support, and troubleshooting.
• Deep understanding of warehouse operations, including inbound, outbound, inventory management, and order lifecycle flows.
• Proven experience providing production support in high-volume fulfillment environments, including issue triage, RCA, and incident resolution.
• Experience working with or integrating WCS, WES, and Carrier Management Systems (CMS).
• Hands-on experience with SQL, Java, and UNIX/Linux environments.
• Experience with integration technologies (APIs, messaging systems, MQ) and asynchronous processing.
• Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions) and environment management practices.
• Experience with monitoring, alerting, and observability tools (e.g., Grafana or similar).
• Strong troubleshooting and analytical skills, with the ability to diagnose complex system and operational issues.
• Ability to work cross-functionally with operations, business, and engineering teams to drive resolution and continuous improvement.

Soft Skills

• Strong troubleshooting and analytical mindset with a focus on root cause resolution.
• Ability to operate effectively in production support and high-pressure environments.
• Clear communication and stakeholder management across technical and non-technical teams.
• Ownership mindset with a focus on system reliability and operational excellence.
• Ability to mentor junior engineers and contribute to team best practices.

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As a Senior Software Engineer – Fulfillment Systems (WMS Support Engineering), you will design, configure, and support warehouse management and fulfillment platforms across distribution centers. This role is heavily focused on production support, system stability, and operational excellence, while also contributing to configuration, enhancements, and integrations across WMS, WCS, WES, and carrier systems. You will play a critical role in ensuring high system availability, accurate inventory flow, and seamless execution of inbound and outbound operations in a fast-paced fulfillment environment.