At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

Facilitates interaction between Retail Services, Sourcing and Sourcing Ops, Production Art and Licensing, Logistics, GTM, Sales Ops, Blanks Readiness, Production and Distribution. An Order Fulfillment Specialist will manage allocated accounts open order book to investigate and resolve order issues to achieve order excellence contributing to on time deliveries, proactivity against customer demand and reducing lead times.

Duties and Responsibilities

• Responsible for managing PO and Work Orders in accordance with on time expectations.
• Communicate with appropriate cross functional partners regarding issues / resolution, for orders not meeting delivery dates.
• Provide priority to sourcing ops, production, distribution based on ship dates in accordance with incoming POs, production WIP, and shipments at the distribution facilities.
• Work with logistics to manage inbound receipts for priority levels and consolidation.
• Stay current and knowledgeable with customer compliance documentation.
• Proactively work with Production Art to prioritize art ready status.
• Actively works to reduce the departments KPIs around On-Time Delivery, Fill Rates and Lead Times.
• Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Skill in the use of personal computers and related software applications.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of retail services standards and procedures.
• Ability to process computer data and to format and generate reports.
• Knowledge of procedures and documentation for the processing and placement of customer orders.
• Ability to analyze and solve problems.
• Ability to foster a cooperative work environment

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

What’s in it for you:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.