At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

The Store Retail Associate: LA28 is responsible for carrying out the front-line store set up, carrying out logistics for the retail infrastructure designed for the store, ensuring operation excellence and flawless execution of retail store operations. Store Retail Associates will assist with the setup, breakdown, and sales of Fanatics’ and partner merchandise. This position must be able to assist with customers interaction, sales transactions, assist with stocking merchandise, and more. The Store Retail Associate will drive results through effective communication and a demonstrated ability to work as a member of a winning team.

The Store Retail Associate: LA28 will be expected to work a part-time schedule which can include days, nights, weekends, and special events. This role is onsite at our LA28 HQ in DTLA.

How you will make an impact:

• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Retail Event is always positively represented.
• Understand Fanatics Values and how they relate to the Event Operations Associate role
• Maintain sales floor and/or stockroom standards with an eye to detail
• Troubleshoot sales transactions via the Fanatics Point of Sale System (POS)
• Provide a fun and professional environment for team members and fans
• Assist with stocking of merchandise
• Assist with inventory when needed
• Organize supplies and equipment
• Load and unload merchandise trucks
• Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up
• Perform additional responsibilities as assigned by the Leadership team

What you bring to the team:

• Possess a fun, outgoing, confident, and professional demeanor
• Ability to build product knowledge
• Ability to work as a member of a team in fast paced environments, servicing a diverse fan base
• Ability to maintain high standards of organization and cleanness
• Proven ability to overcome obstacles while maintaining a positive, can-do attitude
• Strong communication, literacy, and numeracy skills
• Ability to be punctual, consistent, and reliable on the job

Education, Experience and Requirements:

• Minimum 18 years of age, High School graduate or equivalent
• Experience working in venue and retail / merchandise environment
• Ability to work independently and responsibly in a fast-paced continuously changing environment
• Must be friendly, self-motivated, and love meeting new people in an exciting event setting
• Basic math skills: ability to accurately count change and balance bank
• Willingness and drive to exceed guest and partner expectations
• Ability to work independently or in a team during set up and to get tasks done efficiently
• Ability to communicate effectively with supervisor and guests
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
• Must be flexible to work extended hours including late nights, weekends and holidays
• Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation

Physical Demands:

• Regularly required to sit stand, reach, bend and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
• Ability to transport up to 30 lbs on a continuous basis
• Ability to stand, walk, bend and move throughout the venue for extended periods of time
• Practice safe work habits, follow all safety policies, procedures and company-wide safety training and any additional job specific safety training
• Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Retail / Event / Operations experience is recommended with additional training provided prior to the start of the event.
• We are looking for applicants with great initiative and positive attitudes to assist us in delivering a world class customer experience to anyone visiting our retail spaces while at the event.
• Applicants must be able to work a flexible schedule without any other commitments during the dates of the event.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

What’s in it for you:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.