Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

As a Technical Account Manager, you will play a crucial role in serving as the bridge between our customers, Customer Success, and our product & engineering teams, ensuring smooth integrations, technical support, and expert consultation to optimize the value of the Gong Platform and Products.

We are looking for someone in one of the following markets to join our team: San Francisco, Salt Lake City, Chicago, or New York City.

RESPONSIBILITIES

• Serve as a strategic technical advisor, helping customers plan and manage the technical aspects of key initiatives and integrations, such as rolling out initiatives or CRM enhancements.
• Provide proactive guidance on best practices, potential risks, and solution design to ensure successful execution and long-term scalability.Maintain oversight of customer-filed support tickets, collaborating closely with Technical Support Engineers and R&D to ensure timely investigation, prioritization, and resolution of product issues.
• Manage escalations for complex or high-priority cases, driving alignment and clear communication across internal teams.
• Identify product limitations, advocate for workarounds or long-term solutions, and manage the lifecycle of feature requests in partnership with CSMs and Product teams.
• Manage requests for custom engineering work, coordinating with R&D teams as needed.
• Provide high-level guidance and troubleshooting for third-party integrations and assist with post-implementation CRM configuration and issue resolution.
• Guide customers through the technical aspects of adopting new features, with tailored recommendations based on their unique business needs and use cases.
• Ensure clear understanding of configuration options, dependencies, and best practices to maximize value and drive effective rollout.

QUALIFICATIONS

• 2+ years of technical experience in customer-facing roles within SaaS organizations

• Proven track record of managing multiple concurrent technical projects and customer engagements

• Strong technical foundation in API integrations, database concepts, and software configurations

• Excellence in distilling complex technical concepts for non-technical audiences

• Experience working cross-functionally with Product, Engineering, and customer-facing teams

• Background in Technical Support, Technical Account Management, Customer Engineering, or Sales Engineering preferred

• Experience with CRM platforms (Salesforce/HubSpot) and enterprise software integrations

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $89,600-$125,000

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.