Who You Are

Do you love to problem solve issues for customers? Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? How would you like to be part of a fast growing team with the ability to learn and develop new skills?

We’re helping people by providing them a world class benefits experience. Our 401(k) plan is a rapidly growing program at Justworks. Here you’ll have the opportunity to help manage the day-to-day operations, interface with our vendor, and help make a difference on how our program operates.

Your Success Profile

What You Will Work On

• Support the handling of escalated or complex cases involving the administration of benefits
• Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
• Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues
• Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders
• Participate in internal and regulatory audits of partners, products, and systems
• Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.)
• Lead new-hire training for the Associates position
• Support day-to-day relationship with third party partner including relaying weekly operational issues, feedback, and questions
• Work closely with third party partner to resolve escalated issues and raise up recurrent problems or system changes
• Work with internal teams and third party partner to track and administer all recurring processes in adherence with deadlines
• Consistently evaluate current processes and create new policies and documentation surrounding plan maintenance and servicing guidelines
• Manage loan volume processing to ensure accurate payroll deductions
• Process all retirement plan documents and maintain corresponding retirement document repository
• Perform other related duties as assigned

How You Will Do Your Work

As a Financial Benefits - Retirement Senior Associate how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 3 years experience in a similar role
• Knowledge of Employer Sponsored Benefit Plans + 401(k) required
• Vendor management experience preferred
• QKA, RPF certification, or equivalent strongly preferred
• SQL knowledge a plus
• Strong written and verbal communication skills
• Extremely detail-oriented with great time management skills
• Experience working in a fast-paced, data-driven environment
• Experience working cross-functionally

The base wage range for this remote position is targeted at $61,750.00 to $67,925.00 per year.

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