Job Title: Client Success Manager

Location: Remote (U.S.)

Department: Commercial / Client Services

Company: OpenEvidence

About OpenEvidence

OpenEvidence is a next-generation AI platform transforming how healthcare professionals and organizations access and apply medical information. Built on cutting-edge large language models and deep clinical data, OpenEvidence enables faster, more reliable, and more personalized decision-making for clinicians and life sciences partners.

Job Summary

We are seeking a strategic, detail-oriented Client Success Manager to join our commercial team. In this role, you will manage relationships with life sciences and healthcare clients, ensuring the successful execution of AI-powered solutions and medical content campaigns. You’ll work cross-functionally to deliver high-value programs that align with client goals and regulatory standards.

Key Responsibilities

• Act as the primary day-to-day contact for assigned pharmaceutical and healthcare clients once a program is contracted
• Manage the end-to-end delivery of client programs, from onboarding through execution and performance reporting
• Collaborate with internal teams including product, data science, content, sales, and compliance to ensure smooth project execution
• Translate client needs into clear project plans and ensure deliverables are met on time and within scope
• Deliver performance insights and strategic recommendations with collaboration with sales based on platform analytics and client feedback
• Build strong client relationships through proactive communication, problem-solving, and thought partnership
• Maintain a strong understanding of regulatory requirements in the healthcare and pharmaceutical space

Qualifications

• 5+ years of experience in client services, account management, or project management in digital health or life sciences
• Experience supporting pharma clients, particularly in medical content, HCP engagement, or clinical education
• Exceptional communication, presentation, and relationship-building skills
• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
• Comfort with data, dashboards, and AI-powered technologies is a strong plus
• Bachelor’s degree