Business Operations Manager | Marketing
Ramp
About Ramp
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year.
Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
Ramp is in a critical phase of growth - your core responsibility is to help build and set the operating system for our Marketing organization, and ensure that all our efforts are coordinated to have the greatest possible impact.
Our Marketing organization comprises of Product Marketing, Growth Marketing, and Brand Marketing. While they all share the goal of helping Ramp grow, they have different areas of expertise and focus. Your goal is to help all of them work as effectively and efficiently as possible with each other and the rest of the GTM organization so that every dollar and hour of investment can generate the highest return.
As a company we aim to move quickly. If we increase our clock speed, we’re able to move, ship, and learn faster. This role is an opportunity to spearhead this approach in one of our most complex and important organizations, in order to move one of our most important metrics - our growth.
The ideal candidate for this role is an independent, strategic operator who is excited by rolling up their sleeves.
What You’ll Do
You will enable and support the Marketing organization to make them as successful as possible. Any initiative that achieves that goal is in scope of the role. Specifically, this is likely to include:
Facilitate strategic planning and coordination of Marketing efforts to ensure projects meet established goals and KPIs
Create systems (both automated and manual) and playbooks to make our teams more efficient
Oversee the planning and execution of key marketing initiatives, ensuring timely delivery, clear performance metrics, and cross-team collaboration
Monitor and evaluate Marketing performance against targets, highlighting areas of concern, and proactively identify strategies to address performance gaps
Evaluate, implement, and drive adoption of tooling in partnership with our Business System and Growth Platform teams to enable more teams to automate and self-serve across the Marketing Organization
Collaborate with our Data, Business Systems, and Strategic Finance teams to track campaign performance and attribution to identify winners and drive any efforts necessary to double down on those strategies
Foster a culture of experimentation, automation, collaboration, and continuous improvement
What You Need
Strong attention to detail
Exceptional written and verbal communication skills, with the ability to present complex findings clearly
Experience managing complex projects across stakeholders with different incentives
Strong systems thinking and understanding of bottlenecks
Ability to go from operating at the organization-wide level to diving deep and getting close to the ground
An understanding of the importance of building strong cross-functional working relationships and ability to do so
An ambitious self-starter who’s scrappy, eager to learn, and excited about working in a fast-paced environment with fresh challenges and changing priorities
Self-motivated and able to work independently, with a strong sense of ownership and accountability
Ability to collaborate effectively with cross-functional teams and adapt quickly to changing business needs
We expect most candidates to have 3-5 years of working experience but care more about the quality of your work and ideas
Nice-to-Haves
Experience in high-growth startups
Experience in Marketing Operations or Biz Ops
Excellent analytical skills, including wrangling data on your own across applications in both spreadsheets and SQL
Benefits (for U.S.-based full-time employees)
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100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF
Pet insurance
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.