Help us democratize finance for all!

As you know, Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build… we’re seeking curious thinkers looking to co-author the next chapters of our story. We look forward to you helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.

With Internal Mobility our goal is to create a clear, equitable, transparent process to enable Hoodies to make informed decisions about their career journey!

If this role is in a different location from your current, please still express your interest! Once you apply, the Recruiter for the role can confirm location expectations; if the location is a preference (and not a hard requirement) you would not be required to relocate.

About the team + role

The Remediations team’s mission is to ensure correct and seamless resolutions on customers' accounts based on determinations made by the Fraud Investigations team. This includes handling transaction disputes, processing account corrections and deactivations for confirmed fraud, and recovering negative equity generated by fraud. As Remediations Associate, you will provide critical support in the team's day-to-day functions on a wide range of case types.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Ensure timely and correct handling of fraud corrections, deactivations, balance recovery efforts, and disputes in accordance with appropriate regulations.
• Address customer inquiries and escalations throughout all remediations processes.
• Provide support and subject matter expertise to internal cross-functional teams (may include leading training sessions).
• Conduct thorough case analysis, applying logical problem-solving skills to isolate and resolve issues efficiently.

What you bring

• Bachelor's degree in Business, Finance, or a related field, or equivalent professional experience.
• Excellent critical thinking and communication skills with the ability to analyze and articulate complex issues clearly.
• Self-motivated with a proactive approach to solving problems independently and collaboratively in a cross-functional environment.
• Ability to show empathy when working with customers during high-stress situations.
• Proficiency in using relevant software and tools for case management.

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Click here to learn more about Robinhood’s Benefits.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your country.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.