Key Responsibilities

• Serve as the primary Product Owner for internal tools that support business operations for Customer Support, Retail, and others as projects arise
• Develop and manage a roadmap for internal-facing tools that enhance workflows, increase transparency, and reduce manual overhead.
• Drive product development for Customer Support tooling, ensuring consistent access controls, monitoring, and standardized workflows across teams.
• Build and iterate on Retail-facing internal tools that provide visibility into real-time and historical inventory movements between warehouses and stores.
• Define and maintain integration logic to support internal tools from source systems, including ERP, Warehouse Management Systems, 3rd Party APIs, POS Systems, and Ecommerce Platforms.
• Collaborate closely with engineering teams to scope projects, triage issues, and manage delivery through Agile development practices.
• Own ticket intake and triage process for internal tool requests; prioritize backlog items and partner with stakeholders to clarify requirements.
• Support user acceptance testing (UAT) and quality assurance processes to validate features prior to production release.
• Lead pilot programs for new tool rollouts; consolidate stakeholder feedback and iterate on features to ensure adoption and effectiveness.
• Draft clear and comprehensive product specifications and user stories.
• Create and maintain documentation for internal tools, workflows, and training guides.
• Provide clear updates on project status, and feature rollout schedules.
• Drive operational excellence by identifying opportunities to streamline business processes and reduce friction through automation.

Skills, Knowledge and Expertise

• Strong understanding of internal systems and tools used by Customer Support, Operations, Retail, and other teams.
• Prior experience working with ERP systems (NetSuite preferred), Ecommerce platforms (Shopify preferred), and point-of-sale (POS) systems.
• Familiarity with business process design, data flows, and cross-functional collaboration across tech and business teams.
• Experience working with internal ticketing systems, sprint management tools (e.g., Jira, Linear), and support workflows.
• Comfortable leading UAT efforts and capturing qualitative feedback to inform future development.
• Exposure to integration platforms (e.g., Celigo, Boomi, Mulesoft) and lightweight reporting or alerting frameworks.
• Basic working knowledge of APIs, data structures, and process monitoring tools.
• Bachelor's Degree or equivalent experience in Business, Product, Engineering, or a related field.
• 5-7 years of product management experience, preferably focused on internal tools or operational systems.
• Demonstrated ability to translate business needs into clear product requirements and deliver high-quality tools that scale with the business.
• Exceptional organizational skills and attention to detail.
• Strong communication skills, with the ability to work cross-functionally across technical and non-technical teams.
• Comfortable working in a fast-paced, evolving environment with multiple stakeholders and competing priorities.

Benefits, Culture and Perks

• Up to 100% Company Paid Healthcare (medical, dental, vision)
• Kind Body Fertility Benefits
• 401(k) savings plan with up to 4% match
• Unlimited PTO
• Full Access to LinkedIn learning
• Employee Discounts

• Free weekly catered lunch at HQ – M/T/W/Th
• Dog-Friendly office on a Thursday and Friday
• Free Swag Giveaways
• Annual Holiday Party
• Annual Summer Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages