• Lead, inspire, and develop a diverse and high-performing team of associates, supervisors, and department managers to achieve store goals and deliver exceptional customer service.
• Foster a positive and inclusive work environment that encourages collaboration, creativity, and accountability, promoting SKIMS’ core values.
• Conduct regular coaching sessions, performance evaluations, and feedback meetings to support team growth, skill development, and career advancement.
• Recruit, onboard, and train new team members to ensure a smooth integration into the SKIMS culture and operational standards.

• Create and implement engagement strategies to enhance team morale, job satisfaction, and retention rates.
• Recognize and reward high-performing team members to encourage excellence and maintain a motivated workforce.
• Develop and lead team-building activities, training programs, and development workshops to continuously build skills and knowledge.

• Champion the SKIMS customer experience by ensuring all team members are trained to provide personalized, attentive, and knowledgeable service.
• Address customer feedback and concerns promptly and professionally, turning potential issues into positive experiences.
• Act as a brand ambassador, setting the standard for customer interactions and creating a welcoming and inclusive shopping environment.

• Collaborate with the operations team to ensure all store processes, including inventory management, visual merchandising, and sales reporting, run smoothly and efficiently.
• Master Scheduling responsibilities and understanding of labor laws.
• Drive store sales and profitability by ensuring team members are knowledgeable about products, promotions, and company initiatives.
• Monitor and analyze sales performance, customer traffic, and other key metrics to identify opportunities for improvement and growth.

• Ensure compliance with all company policies, procedures, and regulatory requirements, including health and safety standards, to maintain a safe and secure store environment.
• Conduct regular audits and reviews to ensure adherence to operational and safety standards.

• 5+ years of experience in retail management with a strong focus on people management, team development, and customer service; experience in a flagship or high-volume location is highly desirable.
• Proven track record of building, leading, and developing high-performing teams in a dynamic retail environment.
• Exceptional interpersonal and communication skills, with the ability to inspire and motivate others.
• Strong problem-solving and conflict resolution skills, with a focus on creating positive outcomes.
• Ability to multitask, adapt to changing priorities, and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite, retail management software, and HR management systems.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift

Key Responsibilities

• Leadership and People Development
• Talent Acquisition
• Customer Experience
• Business Acumen and Financial Management
• Visual Merchandising and Operational Excellence
• Cross functional communication
• Adaptability

Skills, Knowledge and Expertise

Benefits