Technical Product Manager - Returns
Skims
Product, IT
Los Angeles, CA, USA
USD 160k-170k / year
Posted on Feb 10, 2026
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.
At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.
We are seeking a Technical Product Manager, Returns to own the strategy, development, and optimization of return experiences across ecommerce and retail channels. This role will focus on back-end integrations that enable seamless return flows—ensuring efficiency for operations teams, accurate financial reconciliation, and a frictionless experience for customers.
We are seeking a Technical Product Manager, Returns to own the strategy, development, and optimization of return experiences across ecommerce and retail channels. This role will focus on back-end integrations that enable seamless return flows—ensuring efficiency for operations teams, accurate financial reconciliation, and a frictionless experience for customers.
The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable.
Key Responsibilities
Returns Experience & Integration Ownership
- Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing.
- Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns.
- Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation.
- Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.
Reverse Logistics Strategy
- Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows.
- Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation,etc).
Technical Product Leadership
- Translate complex return requirements into technical specifications, user stories, and data flow diagrams.
- Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices.
- Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems.
Cross-Functional Collaboration
- Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems.
- Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation.
- Lead pilots and process improvements in collaboration with warehouse and operations teams.
Quality Assurance & Training
- Support UAT and QA for return-related features and integrations.
- Implement dashboards and reporting for return volumes, costs, and customer impact.
- Maintain detailed documentation of return flows, integrations, and policies.
- Provide training and onboarding materials for CX and Ops teams.
Skills, Knowledge and Expertise
- 5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics.
- Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP.
- Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing.
- Experience with integration platforms (e.g., Celigo) and API-based workflows.
- Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies.
- Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.
Benefits, Culture and Perks
Benefits and Culture
- Up to 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
Perks (HQ Location)
- Free weekly catered lunch at HQ – M/T/W/Th
- Dog-Friendly office on a Thursday and Friday
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
Compensation: $160,000 - $170,000 / year