MIXOLOGIST

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients, and/or visitors with everything from snacks to daily meals to full-service events. The Mixologist enhances the overall guest experience across one or more of our beverage service outlets or catering locations by upholding exceptional standards of hospitality. They must possess a deep knowledge of hospitality principles and a solid grasp of food and beverage safety protocols. Collaborating closely with hospitality leadership, this role focuses on crafting unforgettable moments for guests through flawless service, while maintaining rigorous standards and expectations. The Mixologist is empowered to promptly resolve guest concerns or feedback, troubleshoot equipment challenges, apply creative problem-solving, and communicate effectively at all levels. The Mixologist supports SpaceX’s mission by upholding exemplary, professional, and welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards.

RESPONSIBILITIES:

• Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfaction
• Support the setup, execution, and breakdown of services/events, including workstations, surrounding areas, dining, work, and storage spaces, ensuring safety and organization
• Collaborate with a team to meet time and quality standards set by leadership while working with urgency
• Assist in the organization, cleaning, and maintenance of departmental tools, equipment, and bar service areas
• Complete daily record keeping, tasks, and opening/closing checklists
• Interact professionally with guests, supervisors, and co-workers
• Engage with guests through strong customer service, clearly communicating operational expectations, anticipating their needs, and exceeding expectations
• Maintain our guidelines of beverage service to support the safety of our guests and follow all food safety/sanitation practices
• Prepare drinks, including handcrafted cocktail options, ensuring consistency and compliance with recipe, portioning, and waste control guidelines
• Experience with allergen identification and common dietary restrictions
• Advanced knowledge of food ingredients, preparations, and styles
• Advanced beverage knowledge, including proper wine service
• Advanced knowledge of service styles and expectations
• Understand and participate in the training of all Hospitality roles and responsibilities, filling in for roles as needed
• Communicate directly with vendors for order placement or any subsequent issues with deliveries or product quality
• Maintain proper inventory levels of product for beverage operations

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 3+ years of experience in mixology or cocktail preparation
• 5+ years of food service experience in a customer service role

PREFERRED SKILLS AND EXPERIENCE:

• 2+ years of leadership experience
• 7+ years of food service experience in a customer service role
• Self-motivated and takes initiative in a dynamic, fast-paced environment
• Previous work experience in a high-volume output environment
• Previous work experience in team settings
• Excellent interpersonal, oral, and written communication skills
• Excellent time management skills
• Advanced understanding of food safety and sanitation practices
• Basic computer skills (Microsoft Office primarily)
• Advanced knowledge of allergen identification and dietary restrictions
• Experience in all areas of restaurant and event service, including serving, bartending, and porting
• Experience in large-format batching of craft cocktail programming
• Experience pairing drinks with food and building thematic menus
• Experience in a high-volume bar environment
• Adaptability, problem-solving skills, and extreme attention to detail
• Team player with the ability to collaborate effectively, including but not limited to training of incoming team members
• Ability to work gracefully under pressure

ADDITIONAL REQUIREMENTS:

• Ability to carry large, heavy items unassisted (up to 25lbs)
• Must have the ability to stand for long periods – up to 8-12 hours a day
• Able to perform frequent bending, stooping, and lifting of objects throughout the entire shift
• Must be able to work all shifts and be available for overtime, weekends, and holiday(s) as needed
• Willingness to participate in internal leadership and development training
• Must have or obtain TX Food Handlers card and TABC certification (training provided internally as needed)