Operations Management Lead
Tandem
Why you should join us
Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:
Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.
An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.
Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.
Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.
All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.
About the role
As Operations Lead at Tandem, you will be responsible for scaling, optimizing, and managing a critical area of our operations. You will own outcomes, build systems, and drive measurable improvements across key workflows — ensuring that every patient and provider interaction we support is fast, reliable, and high quality. You will also work closely with engineering to design and implement automation, including AI-powered tools, to multiply the impact of our operations over time.
This is a high-leverage role that combines strategic thinking, execution intensity, and hands-on management. You will lead operational initiatives end-to-end, help build and mentor team members, and shape how Tandem delivers at scale. Success in this role requires both analytical horsepower and comfort rolling up your sleeves.
This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.
If you join, you will:
Own critical operational functions, including performance management, process improvement, and daily execution
Scale, manage, and mentor frontline operational teams while maintaining accountability for key outcomes
Build systems, workflows, and training programs that improve quality and efficiency
Use data to drive prioritization, solve problems, and identify opportunities for operational leverage
Partner closely with engineering to scope and implement automation and AI-driven tools
Deliver an exceptional patient and provider experience through reliable and scalable operations
Work directly with the leadership team to inform business decisions and support company-wide growth
We’ll be most excited if you have:
6+ years working in an environment that required analytical problem-solving, operational rigor, and outcome ownership (e.g., fast-growing startup, consulting, finance, a 0 -> 1 business line at a high-performing organization)
Proven track record of building and managing high-performing teams, including driving metric-based continuous improvement
Demonstrated success in designing and scaling complex workflows
Technical fluency and/or experience working with complex data (at minimum the role requires learning SQL and low-code tools)
Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
High NPS with your former teammates
This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
Working with us
Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo.
We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:
Commit to audacity. "Whether you think you can, or you think you can't – you're right.”
Do the math. Be rigorous, assume nothing.
Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.
Spit it out. Be direct, invite critique, avoid equivocation – we want right answers.
Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.
Do what it takes to be number 1. We work hard to make sure we win.
We provide competitive compensation with meaningful equity. Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.
We also provide rich benefits to ensure you can focus on creating impact:
Fully covered medical, vision, and dental insurance.
Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
Unlimited paid time off (PTO) and 16 weeks of parental leave.
401K plan setup, FSA option, commuter benefits, and DashPass.
Lunch at the office every day and Dinner at the office after 7 pm.
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.
Tandem is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.