SUMMARY

The Business Systems Team is central to Wiz's operational excellence and growth, ensuring the reliability and evolution of key business systems that support critical functions across the organization. Composed of technical administrators, developers, and analysts, the team focuses on maintaining and optimizing these business systems to drive efficiency and effectiveness. Combining strategic oversight with tactical execution, the Business Systems Team directly contributes to the success of Wiz's core business objectives as the company scales.

As a Business Systems Analyst in this unique and specialized role, you will focus on soliciting, analyzing, and refining business requirements for Salesforce-centric internal product functionality, emphasizing licensing and entitlement automation. Collaborating with Product, Engineering, and GTM, you will support and optimize related Salesforce workflows, with a strong focus on technical integrations. Your responsibilities include translating needs into technical solutions, maintaining documentation, contributing to project intake, supporting Kanban execution, and ensuring alignment for quality deliverables.

Success requires deep specialization in Salesforce-based automation of internal product licensing and entitlements, including the ecosystem for managing product access. Critical is a high technical aptitude with experience integrating Salesforce with back-office systems and custom technology. Additionally, a strong BA foundation, diverse process experience, proactivity, autonomy, and agility are essential.

WHAT YOU’LL DO

• Serve as the primary Business Analyst supporting all initiatives related to Salesforce-driven internal product licensing and entitlements, with a strong focus on related technical integrations.
• Own business analysis deliverables and workstream for assigned projects end-to-end.
• Collaborate with stakeholders and delivery teams to continually prioritize work, ensuring focus on the most impactful initiatives.
• Expertly solicit requirements (interviews, prototyping, etc.) and ensure thorough, maintained project artifacts.
• Ensure project status updates are completed on time and communicated to the business stakeholders, and serve as a key point of contact for business stakeholders.
• Validate the completeness of Business Requirements Documents and ensure they meet all necessary requirements prior to creating user stories.
• Collaborate with the technical teams during the execution planning phase to build out user stories and acceptance criteria, with a focus on integration requirements.
• Build strong relationships with business stakeholders through functional integration to understand and address technical and integration needs.
• Demonstrate strong teamwork by actively identifying internal process deficiencies and areas for improvement within the Salesforce-based product licensing and entitlement domain, particularly concerning technical integrations, and taking the initiative to recommend and implement solutions.

WHAT YOU’LL BRING

• 7+ years of experience in a Business Systems Analyst role supporting a SaaS company
• 1 - 3 years of specialization in Salesforce-based licensing and entitlement automation for internal products, with significant experience in technical integrations.
• Proven experience in business analysis, requirements gathering, and process mapping within the business systems ecosystem, primarily supporting Salesforce with an understanding of process inputs/outputs (e.g., product definition changes impacting Salesforce license updates via integrations).
• Experience managing multiple concurrent business systems projects end-to-end in a Kanban environment, including story prioritization, timeline contribution, and resource coordination, often involving complex integrations.
• Proficiency with project management tools like Jira is essential.
• A high degree of technical aptitude is critical, with proven experience integrating Salesforce with various back-office systems and custom services/technology.
• Exceptional communication and interpersonal skills, with a proven track record of effectively engaging and managing expectations across a diverse range of stakeholders, particularly within Product, Engineering, and Sales.
• Strong analytical and problem-solving skills, with a keen eye for detail, especially within complex Salesforce-driven licensing and entitlement workflows, including integration points.
• Ability to learn new technology quickly and with a high degree of proficiency, including integration platforms and APIs.
• Proactive and highly autonomous with proven experience working effectively within an agile environment.